TOVIS

A/S Procedure

• 1

  A/S Inquiry and Reception

  Call +82-31-345-7711 or Please submit the relevant information to as@tovism.com by e-mail.

  Download Request Form
• 2

  A/S Product Acceptance

  After receiving the service(A/S), please refer to the following to ship the product to TOVIS

• 3

  Completion of Reception

  After the service representative confirms the product, send a letter of completion of receipt

• 4

  A/S Determination

  Send a text when repair costs are incurred based on the date of purchase and symptoms

• 5

  Deposit Confirmation and A/S Progress

  Product A/S progress after deposit confirmation only for paid repair products (except step 5 for free repair products)

• 6

  Repair and Product Delivery

  Shipping products upon completion of service(A/S)

Contact Thermometer A/S

For the non-contact thermometer AS Inquiry, please fill out the following information and send an email and we will respond quickly.

• Purchase Date
• Purchase Place
• Defect Phenomenon
• Name of the recipient, contact information, address of the product (for return)